If you are dissatisfied with your product(s) they can be returned in exchange for a full refund, including postage, or product exchange within 28 days of purchase.
All returned products must be returned in original packaging unless faulty.
Refunds will take between 3 and 7 days to reach your account.
Faulty products: Call 01233 621877 and press 7 to discuss any faulty item you have received. In the case of an item being returned pre-paid packaging will be issued for its return. In the case of an exchange - pre-paid packaging will also be issued and a replacement will be dispatched when the faulty item is received.
Cancellations: Any cancellations are accepted within 7 working days of purchase date. Call 01233 621877 and press 7 to cancel any order. Please note if item(s) have already been dispatched the product(s) need to be returned to the office (find address here) and then a full refund can be issued.
Office hours are 9-5 Monday to Friday